Refund policy

Last updated: October 17, 2026

Refund & Return Policy

Everything at Loud Memes is made or packed to order just for you. That keeps waste low, but it also means our return rules depend on what you bought. Here is the plain-English version.

1. T-shirts, hats and stickers (print-on-demand)

Our tees, trucker hats and sticker sheets are printed to order, so we can't take them back just because of a change of mind or a wrong size choice. Please check the size chart on each product page before ordering.

If your item arrives defective, misprinted, damaged, or it's the wrong item, we'll fix it for free:

  • Email us at grokbotmarketing@gmail.com within 30 days of delivery.
  • Include your order number and a clear photo of the problem (and the label/tag if it's the wrong size or item).
  • We'll send a free replacement or give you a full refund for that item, your choice. You usually won't need to send anything back.

Not covered: wrong size or color chosen at checkout, normal wear and tear, or damage from washing outside the care instructions.

2. Sound items (sound plush keychain, sound fridge magnet)

  • Change of mind: unused items in their original condition and packaging can be returned within 30 days of delivery. Email us first so we can send return instructions; returns sent without contacting us may not be processed. You pay return shipping, and original shipping charges are not refundable.
  • Defective, silent or broken: covered by our 30-Day No-Silent Guarantee below. No return shipping cost to you.

3. 30-Day No-Silent Guarantee

If your sound item arrives silent or broken, or stops working because of a defect within 30 days of delivery:

  • Email grokbotmarketing@gmail.com with your order number and a short video showing the problem (pressing the button is enough).
  • We'll send a free replacement or give you a refund for that item, your choice.

This guarantee covers manufacturing defects. It does not cover damage from misuse, opening the battery compartment and damaging it, water, or pets who decided the plush was a chew toy.

4. Lost, stolen or damaged in transit

If your tracking shows a problem, email us and we'll help. If you added Shipping Protection ($2) at checkout, we'll reship lost, stolen or damaged packages at no cost once the claim is confirmed. Without Shipping Protection, we'll still help you file a claim with the carrier, but packages marked delivered to the correct address are outside our control. Please double-check your address at checkout; we can't cover packages sent to an address entered incorrectly.

5. Cancellations and order changes

Orders go into production quickly. You can cancel or change your order by emailing us within 12 hours of placing it, as long as it hasn't shipped yet. After that, we can't cancel, but the return rules above still apply.

6. How refunds work

  • Approved refunds go back to your original payment method.
  • We process approved refunds within 5 business days. Your bank or card issuer may take an additional 5-10 business days to show it.
  • Shipping Protection fees are not refundable once the order has shipped.

7. Contact

Questions about a return or refund? Email grokbotmarketing@gmail.com. We reply within 24-48 hours.